Legal

Delete your account & data

Last updated: 24 July 2026

You can permanently delete your Astrel account and personal data at any time. This page explains how, and exactly what happens.

Option 1 — delete in the app (fastest)

• Open the Astrel app and sign in.
• Go to Settings.
• Tap Delete account and confirm.

Your account is deleted right away, along with your personal learning data.

Option 2 — request by email

If you can’t access the app, email admin@astreleducation.com from the email address on your account, with the subject “Delete my account”. We’ll verify it’s you and complete the deletion. We aim to action verified requests promptly and within the timelines required by applicable law.

What gets deleted

• Your profile and account details (name, email, avatar, preferences).
• Your learning data — attempts, answers, mastery and accuracy, XP, streaks, and mock/exam history tied to your account.
• Content you submitted that is linked to your account, such as tutor conversations.

What we may keep

We may retain a limited set of records where we’re legally required to — for example basic transaction/billing records for tax and accounting, or information needed to prevent fraud and abuse. Anything we keep is minimised and access-controlled, and data that can no longer identify you may be retained in aggregated or de-identified form. Deletion is permanent and cannot be undone; active in-app subscriptions should be cancelled separately in your App Store or Google Play account.

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